You have several options to manually cancel your subscription or trial membership with us: by visiting the “My Account” section of the Site and following the relevant link to Remove Your Account; by submitting a Cancellation of Subscription form; by contacting our Support with the respective request. However, please note that you will not be entitled to refund for any partial-month subscription periods or unused services. If you cancel your subscription or trial membership, you will have access to the services till the end of the paid period. No payments will be charged by us in the following months.
If you are dissatisfied with the services Company provided, you may contact our Support for refund. In such case we shall investigate the situation and consider various facts such as complaints from other users or customers’ comments, data on how you used the Site, etc. We will only refund the most recent payment within the subscription. Please note that such refund will result in immediate cancellation of the subscription.
In case of any billing dispute, please contact us to attempt settlement before engaging any third party, credit card company or bank. We will dully and promptly assess your complaint.